Training Report on Bank Alflaf

Introduction

The Bank

Bank Al-falah during the past five years, has assumed a brand new identify thanks to a   progressive and forward looking approach and revived commitment following the   privatization of H.E.C.B  in 1997.     Since then, the Board and Management of the Bank have implemented strategies   and policies to carve a distinct position for the Bank in the market place.   In a bid to satisfy Bank Alfalah's shareholders and valued clients, the management   initiated the process of realisation of the Bank's vision by consolidating its financial
   position and creating a large and diversified business base. 
   The Abu Dhabi Group, principal owners of the Bank, played a pivotal role in helping the   Bank cross major milestones as a single-source financial services provider of Corporate   and Retail banking solutions.

Management

 Alfalah’s management is known for their hard work, innovative spirit and dedication   to create exceptional value of the Bank's clients and  to keep the Bank ahead of   competition.
  

With a team of talented, and dedicated professional bankers, the Bank commits all its   energies, resources and time to cater to banking and financial needs of its valued clients.

  Product Line

Our performance over the years has seen us excel even when faced with challenging  economic conditions. This has been a result of our highly prioritized and specifically  tailored products and services designed to suit the needs and preferences of our highly  valued customers.
  True to its strategy of becoming a highly effective financial supermarket , Bank Alfalah  provides a complete range of products to its corporate clients, commercial enterprises and
  to the consumers.   To the larger corporate clients Alfalah offers syndicated loans and structured financial  products.
  For commercial entities we offer current and saving accounts, on-line services, commercial  credit, trade finance and speedy and personalized service.  Our Consumer Banking product range includes successful products like Car Finance,
  Rupees Travelers Cheques, Anmol Saving Certificates, Home Loans for NRPs, Online  Banking and MoneyGram Remittance service.
  To further strengthen  our customer's trust in our innovative abilities, Bank Alfalah is soon  going to launch a new range of products including Credit Cards , Leasing , ATMs Phone
  Banking and Debit Cards.  Our primary commitment is to understand  and support our client's business objectives
and financial needs. At Bank Alfalah, all this is ensured through constant R & D focus and   training & development of staff.

Community Development           

  Based  on client's trust in our performance, our resolve today is to actively pursue   enrichment of Pakistan’s economy through sophisticated products and high quality   service customized to their needs.   This serves to reinforce our vision of carving  out a brighter future for Pakistan, its business   enterprises and its people.   The Bank sponsors a number of sporting and community development initiatives to play its   part as a responsible corporate citizen.    

 The Vision

  Bank Alfalah professes to be a financial supermarket with innovative products to suit the  needs of our corporate customers, commercial enterprise and consumer banking clients.   Our Vision is to become  a leading financial institution offering complete banking solutions  to our clients,  and to maintain  a systematic focus in areas where we have a competitive advantage. Our focus is on improving performance in each of our businesses to achieve  consistent and superior returns for our highly valued  stakeholders.

Management Trainee Officers

Every year Bank Alfalah opens its doors for about 30 fresh post-graduates to join the    prestigious ranks of Management Trainee officers with  the Bank. The MTO scheme is a    highly competitive and sought after induction scheme, in which  short-listed applicants    appear in a written test followed by a panel interview. Successful candidates then receive comprehensive training in essential areas of branch    banking at the Bank’s state-of-the-art training facility at Karachi, prior to their posting at various branch locations. Preferred educational background for entry into the MTO scheme  includes an MBA degree, MA Economics or M.Com from reputable Pakistani or foreign institutions with  GPA of 3 plus, or equivalent. Strong personal character, as well as communication and interpersonal skills are essential pre-requisites to succeed as an MTO.

Training And Development

Bank Alfalah’s management believes in developing the potential of the Bank’s employees   to the fullest extent. Training & Development Centre of the Bank is housed in custom-built,   state of the art facility on the 4^th floor of the Head Office building at Karachi. The centre is   responsible for providing multi-level high quality training programmes to all staff
  members in the following areas:

     Consumer banking operations

     Credit marketing & credit proposals

     Credit administration/documentation

     Trade finance operations

     Marketing & selling skills

     Customer service skills

     Performance appraisal skills

     Time management & personal effectiveness

  It is obligatory for each staff member of the bank to attend a  minimum number of one   training course during the course of a year. Wherever the Training Department is unable to provide focused training for certain groups   of staff, reputable external training providers are invited to fill the gap.

Review

In our pursuit to impart sound technical skills to our staff, the Bank's Training & Development Center continues to offer programs in several skill areas . our training and business philosophy is geared to provide professional, personalized and efficient service to our clients at all times. We are our own positive contribution to the service culture of the banking system as whole , providing at the same time a breakthrough to the customers in terms of choice based on quality. We continue to hire fresh MBA’s from prestigious Universities in Batches of 25-30 officers, who then undergo rigorous and intensive training, first at the Training  Development Center and later at the branches, for hands- on experience. The Board places utmost importance to its human  gaining set base.

Human Resource Department

Bank Al-falah started working in Multan in 1999. From the very first day of the organization it has personnel functions, although the Human Resource Department (Deptt.) is in Karachi, but this branch also needs personnel functions in order to manage the employees work efficiently and effectively. Here in Multan branch the personnel people works on the directions of the policies of the head HR department.

In bank Al-Falah (Multan) every supervisor is responsible to the subordinate in this manner the whole organization collectively working performing the basic function.

 

Conducting Training Needs

Organization is countering the training need for employees on the basic philosophy of management by objective. Employee grade himself by the consent of the supervisor.

 

Focusing On People To Train

·                    Supervisor and subordinate get together and jointly agree upon and list the principal duties and weaker areas.

·                    The person sets his own short term goals or targets, for the achievement of those goals first he / she will get training.

·                    After measuring and evaluating performance of the employee a supervisor can judge the need for training.

·                    From time to time, more often than once per year, the supervisor and subordinate get together to evaluate progress towards the agreed upon goals and find out the need for training.

·                    In bank Al-falah superior plays a supportive role.

·                    In process focuses upon results accomplished and not upon personal traits.

History Of Training Department

From the very first day the bank Al-falah has its own training department in Karachi (head-quarter).

Training Center

In Karachi there is a proper training centre of the bank, there they train the newly recruited employees as well as the working employees for job change purposes like transfer, promotion, lay off.

Training Staff

There is a proper training staff these people are the employees of the bank they only train the employees by providing than with the basic philosophy of money and banking, business and finance, marketing tactics in the field of banking. These people are well experienced people working there, they are providing the right direction to the employees.

Employee Orientation Program

The organizational has a proper employees orientation programs and its duration is three months basically (class room method). After the three months training those employees are posted in the different branches, yet their training is not completed, now they will get “on job training” on each job.

Various Departments And Training

  The bank Al-falah has three major departments.

·                    Operation department

·                    Credit department

·                    Foreign trade department

now the newly recruited employee will work on in each of the department for three months each as training. After the completion of one year that person is considered as a trained person who can perform any job.

Ingredients Of Employee Orientation

·                    Company history , policies

·                    Company products and services

·                    Organization structure

·                    Employee responsibilities to company

·                    Company responsibilities to employees

·                    Work schedule

·                    Benefit plans , life insurance, medical , hospitalization, pension,

·                    Promotion , policy work assignment

·                    Safety program, training opportunities

·                    Employee appraisal system.

Training For Working Employees

The organization has a well established program in order to train the working employees, by conducting several conferences, providing opportunities to the employee to attend different seminars , in addition to that one can go abroad in order to the enhance his / her or proficiency in particular field.

How Working Employee Can Get Training

The organization is using on job training method. On the job training has the advantage of permitting the trainee to learn on the actual environment of the job. In the banking sector many employee can train in the same time. It is cheaper for the employer to resort to on the job training rather than to invest in a vestibule school or class room setup.

Most Applicable Training Technique

In the organization the most applicable training technique is job skills and knowledge. The content and demands of jobs change with the time the expectations of management change, and all the technological revolution is going on in our civilization means that old way become obsolete and new sills. Must continuously be introduced. Quite frequently the best answer to shortage of employee for a particular kind of  work is to grow skilled workers from with in.

Training For Semi Skilled Jobs

The people (employee) who use to fit on semi skilled job seats need to be trained. Because in the bank Al-Falah they are having more laborious work. Here job skill program may be appropriate. The organization use vestibule method, for semi skilled jobs.

Training In Order To Develop Conceptual Skills

In order to enhance conceptual skills the bank Al-Falah is using class room method. Where they use to train people by lecture, conference , case study, role playing , programmed instruction , computer assigned instruction, learner controlled instruction.

This needs considerable depth of knowledge. In certain portions of company orientation and safety training can be accomplished most effectively in the class room. However they are using best personnel manager , best professionals in order to provide conceptual skills.

Training Aids In Solving Operating

The operations incharge Mr. Hassan Tahir Zaidi told that training aids in solving many of the operating problems. They work accordingly , get high satisfaction from employee it provides then a sense of achievement , it reduces absenteeism, grievance rates. Supervisory training in such areas as labor relations, leadership, human relations and administration may improve supervisor – subordinate relationship.

Usefulness Of Training Development For The Bank Al-Falah

 Mr. Muhammad Bilal Nazir (credit officer) and the newly oriented employee told about the usefulness of training for the organization. It is useful in order to promote or transfer an employee. It helps  to design policy affiliations, procedure definitions, it provides each and every employee to work at each and every sets.

The management training officer is looking a bright future of training within the organization.